SALT Mineral Beauty Return Policy

Return & Satisfaction Policy

Our Commitment to You

We are committed to providing quality products and a positive customer experience. If something isn’t right, we encourage you to contact us so we can review the situation and work toward a fair resolution.

Order Issues

If your order arrives incorrect, damaged, or defective:

  • Contact us at info@saltmineralbeauty.com within 30 days of delivery

  • Provide a description of the issue and, if requested, photos

We will review the situation and determine an appropriate resolution, which may include a replacement, correction, or store credit.

First-Time Orders

If this is your first order and you are not satisfied:

We will evaluate the concern and may offer guidance, product recommendations, samples, or store credit where appropriate.

Note: This support is generally limited to first-time orders and handled on a case-by-case basis.

Returns & Exchanges

We accept returns or exchanges only for unused products in original condition.

To initiate a return:

  1. Contact us at info@saltmineralbeauty.com for authorization

  2. Follow the return instructions we provide

  3. Ship the product to the return address provided (trackable shipping recommended)

Once received and inspected:

  • If approved, we will process an exchange or store credit

Important Conditions:

  • Items showing any signs of use are not eligible for return

  • Unauthorized returns may not be accepted

  • Return shipping costs are the responsibility of the customer unless otherwise stated

Non-Returnable Items

  • Used or altered products

  • Items returned without prior authorization

Contact Information

info@saltmineralbeauty.com

Policy Updates

We reserve the right to update this policy at any time.

Summary

  • Contact us if there’s an issue. We’ll review and work toward a fair solution

  • First-time customers may receive additional support

  • Only unused items are eligible for return or exchange

By placing an order, you agree to this policy.